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- As a precautionary health measure for our staff in light of COVID-19, you may experience shipping delays. MORE DETAILS
Return and Refund Policy
Measures user need to take
Applicable conditions and time period for returns and refunds
Welcome to shop at voltrx.com, thank you for your trust and support. Each of our products will be strictly tested before shipment.
However, in some cases, due to some improper operation in the transportation process, the goods you received may have defects. If this happens, please notify us by email in a timely manner.
We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you want to request a refund or exchange, please contact us via the "contact us" page or email us directly at support@voltrx-global.com. Our considerate customer service is always at your service.You have to provide your order number or the invoice. We will process your request within 48 hours and respond to you. Please check your email. After you receive our reply, please mail the product to the following address.
You can always contact us for any return question at support@voltrx-global.com
1、For the following situations, we provide free return and exchange services.
a. The goods you received have quality problems, cannot be used normally or are severely damaged.
b. The goods you received are inconsistent with the goods you ordered.
c. The goods are lost. The express company reports that the delivery has been completed, but the goods have not been received.
2、For the following situations, we do not provide free return and exchange services. You need to pay the shipping fee and the 10% handling fee of the order amount due to the return and exchange.
1. Your product has no quality problems, but you still want to return it.
2. There is no quality problem with your product, but you want to replace it with another model.
1. The product is damaged or unusable due to improper use.
2. The product has been used and the original packaging is not complete.
3. Malicious rejection of the product, resulting in the product being returned
4. Received more than 14 days.
The above clauses may not fully cover all situations. If your situation is beyond the scope of the above terms, or have any questions about our terms, please contact our customer service, we will do our best to help you.
